This qualification assists licensees and their staff to increase knowledge, skills and understanding in relation to managing conflict in licensed premises, particularly linked to the licensing objectives of the Licensing Reform Act 2003
| The law relating to violence at work |
The basics of communication |
| Risk assessment |
Non-verbal communication |
| Risk reduction |
Defusing high risk situations |
Dynamic risk assessment |
Support & learning from conflict |
Responses to threat |
|
Training delivered outside of East Yorkshire will attract travelling expenses and may require the provision of overnight accommodation and subsistence expenses. Please telephone us to discuss: 01482 221 356