For working door supervisors and those seeking employment in the sector. This programme is a mandatory pre-requirement to obtaining a personal licence from the Security Industry Authority (SIA).
| UNIT ONE: Roles & responsibilities of Door Supervisors |
Eviction |
| Arrest, incident recording & scene preservation |
Offensive weapons |
| Civil & Criminal law & Law in relation to licensing |
First aid & Emergencies |
How to comply with regulations as a door supervisor |
Drugs |
The role of the door supervisor |
UNIT TWO: Conflict Management for Door Supervisors |
Behavioural standards |
Self awareness |
Customer service skills |
Avoiding conflict |
Health & Safety at work |
Effective communication & customer service skills |
Equal opportunities |
Recognising & diffusing conflict |
Young persons |
Maintaining space |
Searching people |
Learning from conflict |
Training delivered outside of East Yorkshire will attract travelling expenses and may require the provision of overnight accommodation and subsistence expenses. Please telephone us to discuss: 01482 221 356