BIIAB Award in Conflict Management

This qualification assists licensees and their staff to increase knowledge, skills and understanding in relation to managing conflict in licensed premises, particularly linked to the licensing objectives of the Licensing Reform Act 2003

Course Content

• The law relating to violence at work
• The basics of communication
• Risk assessment
• Non-verbal communication
• Risk reduction
• Defusing high risk situations
• Dynamic risk assessment
• Support & learning from conflict
• Responses to threat

Duration

One day programme with examination at the end of the day.

Location

At one of our BIIAB approved examination centres in Hull City Centre

Cost

£125 + VAT per delegate. This includes BIIAB registration, examination, certification & handbook, plus lunch and refreshments.

To discuss or to book this training course please contact us