Appeals and Complaints Procedure

This document outlines the process that should be followed by candidates, teachers, assessors, partners or employers who are involved with training and/or qualifications offered by Springfield Training Ltd.

All appeals and complaints should be made in writing to Springfield Training Ltd, 5 Victoria Court, Bank Square, Morley, Leeds, LS27 9SE.

Springfield Training Ltd will also give the opportunity for appeals or complaints to be made in person if required.

The appeals process is not a method of circumventing or setting aside the professional judgement of teachers or assessors on the performance of candidates; it is a way of ensuring that as far as possible all relevant circumstances affecting a learner’s performance are brought to light and considered before a final decision is taken.

Consequently, if an appeal is successful, the decision reached will normally be in accordance with the regulations set out by the awarding organisation, information of which is available on request.

Candidates

  • Candidates can complain to the centre about the following areas:
  • Information, Advice and Guidance provided by Springfield Training
  • Access to learning & assessment
  • Process of learning & assessment
  • Access to internal quality assurance
  • The handling of an appeal
  • Administrative issues, e.g. failure to register/apply for certification.
  • Assessors/Teachers
  • Any other issue that they feel impacts on the successful outcome of their training

Assessors/Teachers

  • Assessors/Teachers can complain to the centre about the following areas:
  • Access to support and guidance
  • Access to internal quality assurance
  • Administrative issues
  • Insufficient time to undertake their role
  • Employers / Partners
  • Any other issue that they feel impacts on the successful delivery of their training

Employers

  • Employers can complain to the centre about the following areas:
  • Information, Advice and Guidance provided by Springfield Training
  • Access to assessment
  • Administrative issues
  • Assessment issues
  • Any other issue that they feel impacts on the successful training and achievement of their employees

Where an appeal/complaint is to be made, this should be addressed to the operations manager.

The operations manager will:

  • Attempt to find a solution with the candidate/teacher/employer

Where this does not resolve the situation, the operations manager will:

  • Set a date for the appeal/complaint to be considered by an appeals panel
  • Notify the relevant external stakeholder that an appeal/complaint has been received and give details of how it will be heard, including the composition of the appeals panel

The appeals panel will meet to consider the appeal within 10 working days of the operations manager receiving the appeal.

  • The appeals panel will be constituted to be objective and independent
  • The panel will ensure that it has full accounts from all parties involved in the assessment

If you are not satisfied with the decision of the operations manager and/or the appeals panel, a final appeal can be made directly to the relevant external partner, details of whom you can request at any time.

Contact Us

Via our contact form

A member of our staff will get right back to you