This document outlines the process that should be followed by candidates, teachers, assessors, partners or employers who are involved with training and/or qualifications offered by Springfield Training Ltd.
All appeals and complaints should be made in writing to Springfield Training Ltd, 5 Victoria Court, Bank Square, Morley, Leeds, LS27 9SE.
Springfield Training Ltd will also give the opportunity for appeals or complaints to be made in person if required.
The appeals process is not a method of circumventing or setting aside the professional judgement of teachers or assessors on the performance of candidates; it is a way of ensuring that as far as possible all relevant circumstances affecting a learner’s performance are brought to light and considered before a final decision is taken.
Consequently, if an appeal is successful, the decision reached will normally be in accordance with the regulations set out by the awarding organisation, information of which is available on request.
Where an appeal/complaint is to be made, this should be addressed to the operations manager.
The operations manager will:
Where this does not resolve the situation, the operations manager will:
The appeals panel will meet to consider the appeal within 10 working days of the operations manager receiving the appeal.
If you are not satisfied with the decision of the operations manager and/or the appeals panel, a final appeal can be made directly to the relevant external partner, details of whom you can request at any time.