Our Partners
We are proud to support and work with a wide range of employers across the UK.
Business Skills
Online Courses and Modules in Business Skills
Anti Harassment and Bullying
This course covers the commitments that should be laid out in your company's anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.
Conflict Resolution in the Workplace
This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
Customer Service
This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation
Data Protection in the Workplace
If you or your organisation handles personal information about individuals you have a number of legal obligations to protect that information. Training should be a vital part of any company's data protection policy. This course covers in detail: The benefits of good data protection, the rights of individuals in respect of their data, the data protection act, the issues that can arise from sharing data and the basic steps so you can start creating a data protection policy.
Disciplinary Procedures
This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.
Effective Delegation
This course will start with the essentials - defining exactly what we mean by delegation and why it's so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more...
Equality, Diversity and Discrimination
In this course we're going to be discussing two topics, 'equality' and diversity' and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.
Facebook for Business
Facebook is the world's largest social network. With over a billion users it's very likely that a proportion of your target customer audience will have a Facebook account. This course will look in detail at the use of Facebook as part of your marketing activity.
Leadership Skills
A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.
LinkedIn for Business
LinkedIn is a very valuable tool to find the key decision makers within certain companies. It's used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business.
Negotiation
This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.
Presentation Skills
Giving a successful presentation can be one of the hardest parts of many people's jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.
Project Management
This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.
Search Engine Optimisation for Business
This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we'll explore search engine optimisation 'SEO' and how you can use this to drive traffic to your website.
Social Media for Business
All about how to get the best out of social media in a business. Looking at business strategy, business development and the practicalities of employing people and agencies to support your social media activity.
Stress Management
Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it's a problem, some of the causes of stress and some ways to minimise the risk of stress.
Time Management
More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively - whether in your ordinary day or when deadlines loom and the pressure is building.
Twitter for Business
Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.
Alcohol Personal License Holder
This course starts with an overview of UK alcohol licensing laws and the importance of promoting the four key licensing objectives.
The three main types of licence are covered, including applications, conditions, representations, and reviews.
Anti-Bribery and Corruption
This course examines some of the reasons why bribery and corruption occur as well as providing an overview of how common these practices are believed to be, before discussing how normal business activities, such as gifts, hospitality, sponsorship and donations, can be manipulated to become bribes.
Anti-Money Laundering
The course discusses a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism. You'll learn about some of the 'red flags' which could indicate illegal activity, and the connections between money-laundering and certain financial institutions.
Cyber Security
This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.
Developing Good Employee Relations
Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn't have to take a lot of time.
Developing-Teamwork
This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it.
Introducing GDPR
The General Data Protection Regulation (GDPR) is designed to strengthen and unify the principles of data protection for all individuals within the European Union and the European Economic Area.
Introduction to Emotional Intelligence
This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence.
Licensed Premises Staff Training
This course starts with an overview of UK alcohol licensing laws and the importance of the four key licensing objectives.
Managing Meetings
The course starts with some basic definitions and statistics that outline how important running meetings effectively can be.
Managing Sickness and Absence
Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale.
Objective Setting
This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.
Sales Skills
The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term.
Sexual Harassment in the Workplace
Sexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however it should not be happening and all workers are protected by law from sexual harassment.
Stress Management
The Health and Safety Executive states that ‘work related stress develops because a person is unable to cope with the demands being placed on them’. This can come from any aspect of their life but it often comes from demands placed on them at work.
The Principles of Performance Management
In any organisation, the traditional model of strict command and control wastes a significant amount of time and money.
Supervising Mental Health at Work
This course will look at supervising stress and mental health at work and show you how to create a good mental health culture in your workplace.
Business & Management
Business Administrator
Business Administrators possess a number of highly transferable set of skills, knowledge and behaviours that can be applied to a number of sectors.
Customer Services Specialist
A Customer Service Specialists main role is to provide professional customer support within all sectors and organisations.
Operations / Departmental Manager
An Operations/Departmental Manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives.
Customer Service Practitioner
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Team Leader / Supervisor
A team leader / supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.
Procurement and Supply Assistant
This occupation is found in all organisations where goods and/or services need to be sourced and purchased in line with national or international procurement laws, or internal governance processes.
Improvement Leader
Improvement Leaders are responsible for developing improvement strategy, providing leadership in improvement for the business and for coaching and supporting Improvement Specialists in advanced analysis.
Education, Children & Young People
Early Years Educator
Early Years Educators, are highly trained professionals who play a vital role in the development and learning of young children.
Children, Young People and Families Practitioner
As a practitioner you will be working with children, young people and families, including carers, to achieve positive and sustainable change in their lives.
Children, Young People and Families Manager
As a Children, Young People and Family Manager you will ensure direction, alignment and commitment within your own practice, your team(s), your organisation and across partnerships to help children, young people and families aspire to do their best and achieve sustainable change.
Learning and Skills Teacher
The Learning and Skills Teacher (LST) is ‘dual-professional’, having first achieved competence in a vocational or subject specialism and then subsequently trained as a teacher.
Teaching Assistant
Teaching Assistants work in Primary, Special and Secondary education across all age ranges encompassing special educational needs and emotional vulnerabilities.
Early Years Practitioner
This occupation is found in a range of private and public settings including; full day care, children’s centres, pre-schools, reception classes, playgroups, nursery schools, home based provision, hospitals, social care settings, out of school environments and local authority provision to deliver the Early Years Foundation Stage (EYFS) requirements set by government for the learning, development and care of children from birth to 5 in both indoor and outdoor environments.
Engineering
Engineering Operative
Engineering Operatives are predominantly involved in engineering operations which are key to the success of the Manufacturing and Engineering sector, allowing employers to grow their business while developing a workforce with the relevant skills and knowledge to enhance and sustain the sector.
Maintenance & Operations Engineering Technician
Maintenance & Operations Engineering Technicians covers 7 roles: Electrical Technicians; Mechanical Technicians; Control & Instrumentation Technicians; Wind Turbine Technicians Electrical System and Process Control Technicians; Electromechanical Technicians and Plant Operations Technicians.
Engineering Technician
Engineering Technicians take responsibility for the quality and accuracy of the work they undertake within the limits of their personal authority.
Metal Fabricator
This occupation is found in the advanced manufacturing engineering and engineering construction sectors.
Manufacturing & Food Manufacturing
Food and Drink Process Operator
Food and Drink Process Operators work in one of the largest, most dynamic and fastest growing sectors of industry.
Packhouse Line Leader
The Packhouse Line Leader is a key supervisory role, helping the company operate efficiently.
Furniture Manufacturer
Furniture Manufacturers must be dexterous, have a good work ethic and able to demonstrate their ability to work individually and as part of a team.
Lean Manufacturing Operative
A Lean Manufacturing Operative will be expected to carry out their work safely and meet the exacting quality standards demanded in a fast paced and efficient processing environment and develop into a multi-skilled operator through process ownership.
Prosthetic and Orthotic Technician
Prosthetic and Orthotic Technicians use the specification/ prescription provided to make devices that aid movement, correct deformity and relieve discomfort for adults and children.
Food and Drink Technical Operator
This occupation is found in the food and drink manufacturing sector.
Companies are in the main large. They may produce one type of food and drink product or a range of products. Products may include biscuits, cakes, confectionary, fresh fruit, ready-to-eat and ready-to cook food, sandwiches, salads, soft drinks, and wraps.
Transport and Logistics
Port Operative
Port Operatives have key roles in enabling businesses to deliver on time and safely.
Supply Chain Warehouse Operative
Warehouse Operatives work in a variety of warehouse environments.
Supply Chain Operator
This is an entry-level apprenticeship which provides the foundation knowledge skills & experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry.
Digital Skills
Business & Management Bootcamp
ILM Leadership and Management Skills Bootcamp
This course is ideal for aspiring leaders, managers, and professionals eager to advance their careers and make a significant impact in their organisations.
Leadership and Management Skills Bootcamp
Our 16-week programme aims to arm participants with the indispensable knowledge, skills, and competencies vital for excelling in leadership and management roles.
Engineering Bootcamp
For Apprentices
We offer apprenticeships in:
Business Skills
Business & Management
Education, Children & Young People
Engineering
Manufacturing & Food Manufacturing
Transport and Logistics
Digital Skills
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Children, Young People and Families Practitioner
Children, Young People and Families Practitioner
Education, Children & Young People
ROLE PROFILE (what the apprentice should be able to do at the end of the Apprenticeship)
CORE:
As a practitioner you will be working with children, young people and families, including carers, to achieve positive and sustainable change in their lives. You will demonstrate a passion to care for and about children, young people and families. You will be skilled in recognising and assessing the complex needs that children, young people and families often present. You will agree with the child, young person or family any specific interventions or referrals. Your approach will be one of respectful curiosity that challenges and supports children, young people and families to achieve their potential and stay safe. You will work alongside other professionals and organisations to share the responsibility for improving outcomes. Each piece of work with a child or family will be different and you will exercise judgement on a range of evidence-based approaches to inform your practice. You will regularly evaluate the effectiveness of your methods and actions. Regular supervision with an experienced practitioner will encourage reflection on your practice. At the end of the apprenticeship the high quality of your practice will be making a real difference to those that you work with.
OPTION 1: Practitioner in Children's Residential Care
You could be working in a number of settings e.g. a children’s home, a residential special school or a secure children’s home. The children might be living on their own or in a larger group. You will take the lead in developing and delivering the child's placement plan and will work with the child to support their health, education, social and day to day needs, playing a significant role in helping them to thrive and fulfil their potential .
OPTION 2: Children, Young People and Families Practitioner within the Community
You will understand the importance of and be skilled in, early intervention and safeguarding work. You will manage risk across the spectrum needs for children, young people and families'. You may work in settings as diverse as family homes, youth centres, early years, youth justice, children's centres, educational settings and the community. You will play a significant role in working across agencies to improve outcomes. You may work with particular age groups, across the full age range or specifically with families. By supporting the confidence and skills of children, young people and families you will help them to overcome barriers and maximise their independence.
Duration: Typically 24 months for new entrants. For those with relevant qualifications and experience in the health and social care field, 12 to 18 months
Level: 4
Entry Requirements - Undertake the Disclosure and Barring Service process and provide the result
Behaviours
The values and behaviours expected of a Children, Young People and Family Worker
Care: Respecting and valuing individuals to keep them safe, being affirming and working with them to help them make a positive difference to their lives
Compassion: Consideration and concern for children, young people and their families, combined with an understanding of the perspective of those you work with
Courage: Honesty and a positive belief in helping children, young people and families. Being confident when faced with confrontation, holding a safe space to manage and contain really difficult behaviours and working with children, young people and families to challenge and enable them to fulfil their potential Communication: Your work is based on building effective relationships, being perceptive and empathic and building good rapport
Competence: The relationships you build to effect change for children, young people and families will be informed by social care ethics and values and will be developed through reflective practice.
Commitment: Creating sustainable change in others by working alongside children, young people and families and being authentic, consistent, patient, persistent and resilient
Core Requirements – knowledge and skills
These are based on the kind of statements we would typically expect children, young people and families to make about the work that the practitioner has undertaken with them
'You listened to me, understood what has happened to me and how I feel about my life, and I am confident my voice is heard '
Knowledge and understanding of:
Communication that enables the voice of the child, young person or family members to be heard
Multiple factors that contribute to uncertainty in the lives of children, young people and families
Equality, rights, diversity and cultural differences, and the values of the organisation in which you are working
Skills
Communicates in way that enables the voice of the child, young person or family members to be heard
Encourages individuals to engage positively with their community and relevant agencies and actively participate in the way their care and support is delivered
Actively promotes respect, equality, diversity and inclusion
'You helped me to identify risk, you made me aware when things were unsafe '
Knowledge and understanding of:
The range of potential safeguarding risk factors (e.g. domestic violence, membership of gangs, missing children, online activity, radicalisation and Prevent agenda), the different forms of harm to children and vulnerable adults (e.g. neglect, child sexual exploitation, physical abuse, emotional abuse) and the local and national thresholds for safeguarding
the safeguarding requirements contained within mandatory local safeguarding training or nationally accredited equivalent
Skills
Works together with children, young people and families to keep them safe and manage risk and promoting the development of skills the family need to successfully manage risk themselves
Works with and supports other professionals to respond to safeguarding concerns
'You identified my/our strengths and difficulties and helped me learn about myself/ourselves. We prepared and made plans where we agreed the next steps together'
Knowledge and understanding of:
Child, adolescent and adult development
The spectrum of needs and how they may be met
The principles of effective assessment and the importance of analysis and professional judgement
Skills
Identifies the influences on the individual and the family and supports them to make informed choices
Leads on the development and recording of holistic plans, delivery of interventions and evaluates their effectiveness
Identifies and addresses barriers to accessing resources
'You supported me through the changes, stuck with me and checked how things were progressing and asked whether things were better for me '
Knowledge and understanding of:
Models for monitoring changes in a child, young person or family member’s wellbeing
A range of evidence based interventions and their strengths and weaknesses
Skills
Identifies and manages evidence-based approaches and evaluates their effectiveness
Contributes to the development of a resilient, consistent and persistent approach to practice
'You weren't afraid to make difficult decisions when you thought it was the right thing to do'
Knowledge and understanding of:
The duties, responsibilities, boundaries and ethical nature of the role
Theories and guidelines underpinning sound practice
Skills
Models clarity of purpose, clear expectations and a professional approach to decision making
Appropriately challenges and/or offers alternative perspectives with the children, young person or family
Contributes to own professional development
'You knew what you were doing - you understood the law and knew where to find other information and helped me to form creative ideas about how to make things better'
Knowledge and understanding of:
Systems and policy frameworks for work with children, young people and families. e.g. education, health, care, employment, criminal justice, special educational needs and disabilities, first aid, safeguarding
Skills
Applies knowledge of legal, economic and social justice systems and implements policy frameworks in support of positive outcomes for children, young people and families
'You thought about things'
Knowledge and understanding of:
The role of professional judgement and analysis in complex situations
The importance of considering ethics and values, challenging self and the systems in use
Skills
Demonstrates critical evaluation of practice and insight into own emotions, behaviour and feelings, and uses these insights to challenge own practice
Takes an active part in continuous professional development
'You included people who were important to me or could help me'
Knowledge and understanding of:
Techniques for establishing shared goals and outcomes when building relationships with others
Skills
Sharing and agreeing goals and outcomes when building relationships with partner organisations, other workers, children, young people and families, to ensure appropriate and timely support
Children, Young People and Family Practitioners will need to supplement the CORE standard programme with specialist skills and knowledge, by choosing ONE of the following options:
OPTION 1: Practitioner in Children's Residential Care
1a. Working with families, carers and children to devise, deliver and evaluate the effectiveness of interventions for the care and support of individual children and young people in residential care
Knowledge and understanding of:
Skills
The legislation and compliance requirements for residential care
The aspirations for a child in residential care
Group living and group dynamics
Legislation and the Code of Practice for Special Educational Needs and Disability
Assumes the role of professional parent
Contributes to creating and reviewing placement plans based on individual need
Is able to support traumatised children and young people to live together and make progress
1.b. Work within a team to promote the ethos of the home
Knowledge and understanding of:
The ethos of the home and how to create and promote it
Team dynamics and collaborative approach in residential environment
Skills
Develops and promotes the ethos of the home
Models collaborative team working and the ability to support and appropriately challenge each other
OPTION 2: Children, Young People and Families Practitioner within the Community
2a. Forge networks with other agencies and the community, within a specific working context (e.g. early years, youth, youth justice, family work, special educational needs and disability etc.) and build sustainable solutions together
2.b. In depth understanding of a particular age group, context or family system
Knowledge and understanding of:
Skills
Contemporary social issues that affect family life and the care of children and young people
Detailed understanding of working with a particular group e.g. U5, 5-11, 12+, young adult, parents, families, children with special educational needs and disabilities
Key ethical and professional aspects of role
Engages effectively with child, young person and/or family members
Supports children, young people or vulnerable adults to identify and take action to deal with safeguarding risk
Qualifications: Apprentices without level 2 English and Maths will need to achieve this level prior to taking their end- point assessment.
Option 1. Level 3 Diploma for Residential Childcare
Option 2. Certificate in Higher Education in working with Children Young People and Families
Duration: Typically 24 Months
*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions
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Our Partners
We are proud to support and work with a wide range of employers across the UK.
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