Our Partners
We are proud to support and work with a wide range of employers across the UK.
Business Skills
Online Courses and Modules in Business Skills
Anti Harassment and Bullying
This course covers the commitments that should be laid out in your company's anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.
Conflict Resolution in the Workplace
This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
Customer Service
This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation
Data Protection in the Workplace
If you or your organisation handles personal information about individuals you have a number of legal obligations to protect that information. Training should be a vital part of any company's data protection policy. This course covers in detail: The benefits of good data protection, the rights of individuals in respect of their data, the data protection act, the issues that can arise from sharing data and the basic steps so you can start creating a data protection policy.
Disciplinary Procedures
This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.
Effective Delegation
This course will start with the essentials - defining exactly what we mean by delegation and why it's so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more...
Equality, Diversity and Discrimination
In this course we're going to be discussing two topics, 'equality' and diversity' and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.
Facebook for Business
Facebook is the world's largest social network. With over a billion users it's very likely that a proportion of your target customer audience will have a Facebook account. This course will look in detail at the use of Facebook as part of your marketing activity.
Leadership Skills
A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.
LinkedIn for Business
LinkedIn is a very valuable tool to find the key decision makers within certain companies. It's used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business.
Negotiation
This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.
Presentation Skills
Giving a successful presentation can be one of the hardest parts of many people's jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.
Project Management
This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.
Search Engine Optimisation for Business
This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we'll explore search engine optimisation 'SEO' and how you can use this to drive traffic to your website.
Social Media for Business
All about how to get the best out of social media in a business. Looking at business strategy, business development and the practicalities of employing people and agencies to support your social media activity.
Stress Management
Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it's a problem, some of the causes of stress and some ways to minimise the risk of stress.
Time Management
More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively - whether in your ordinary day or when deadlines loom and the pressure is building.
Twitter for Business
Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.
Alcohol Personal License Holder
This course starts with an overview of UK alcohol licensing laws and the importance of promoting the four key licensing objectives.
The three main types of licence are covered, including applications, conditions, representations, and reviews.
Anti-Bribery and Corruption
This course examines some of the reasons why bribery and corruption occur as well as providing an overview of how common these practices are believed to be, before discussing how normal business activities, such as gifts, hospitality, sponsorship and donations, can be manipulated to become bribes.
Anti-Money Laundering
The course discusses a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism. You'll learn about some of the 'red flags' which could indicate illegal activity, and the connections between money-laundering and certain financial institutions.
Cyber Security
This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.
Developing Good Employee Relations
Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn't have to take a lot of time.
Developing-Teamwork
This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it.
Introducing GDPR
The General Data Protection Regulation (GDPR) is designed to strengthen and unify the principles of data protection for all individuals within the European Union and the European Economic Area.
Introduction to Emotional Intelligence
This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence.
Licensed Premises Staff Training
This course starts with an overview of UK alcohol licensing laws and the importance of the four key licensing objectives.
Managing Meetings
The course starts with some basic definitions and statistics that outline how important running meetings effectively can be.
Managing Sickness and Absence
Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale.
Objective Setting
This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.
Sales Skills
The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term.
Sexual Harassment in the Workplace
Sexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however it should not be happening and all workers are protected by law from sexual harassment.
Stress Management
The Health and Safety Executive states that ‘work related stress develops because a person is unable to cope with the demands being placed on them’. This can come from any aspect of their life but it often comes from demands placed on them at work.
The Principles of Performance Management
In any organisation, the traditional model of strict command and control wastes a significant amount of time and money.
Supervising Mental Health at Work
This course will look at supervising stress and mental health at work and show you how to create a good mental health culture in your workplace.
Business & Management
Business Administrator
Business Administrators possess a number of highly transferable set of skills, knowledge and behaviours that can be applied to a number of sectors.
Customer Services Specialist
A Customer Service Specialists main role is to provide professional customer support within all sectors and organisations.
Operations / Departmental Manager
An Operations/Departmental Manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives.
Customer Service Practitioner
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Team Leader / Supervisor
A team leader / supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.
Procurement and Supply Assistant
This occupation is found in all organisations where goods and/or services need to be sourced and purchased in line with national or international procurement laws, or internal governance processes.
Improvement Leader
Improvement Leaders are responsible for developing improvement strategy, providing leadership in improvement for the business and for coaching and supporting Improvement Specialists in advanced analysis.
Education, Children & Young People
Early Years Educator
Early Years Educators, are highly trained professionals who play a vital role in the development and learning of young children.
Children, Young People and Families Practitioner
As a practitioner you will be working with children, young people and families, including carers, to achieve positive and sustainable change in their lives.
Children, Young People and Families Manager
As a Children, Young People and Family Manager you will ensure direction, alignment and commitment within your own practice, your team(s), your organisation and across partnerships to help children, young people and families aspire to do their best and achieve sustainable change.
Learning and Skills Teacher
The Learning and Skills Teacher (LST) is ‘dual-professional’, having first achieved competence in a vocational or subject specialism and then subsequently trained as a teacher.
Teaching Assistant
Teaching Assistants work in Primary, Special and Secondary education across all age ranges encompassing special educational needs and emotional vulnerabilities.
Early Years Practitioner
This occupation is found in a range of private and public settings including; full day care, children’s centres, pre-schools, reception classes, playgroups, nursery schools, home based provision, hospitals, social care settings, out of school environments and local authority provision to deliver the Early Years Foundation Stage (EYFS) requirements set by government for the learning, development and care of children from birth to 5 in both indoor and outdoor environments.
Engineering
Engineering Operative
Engineering Operatives are predominantly involved in engineering operations which are key to the success of the Manufacturing and Engineering sector, allowing employers to grow their business while developing a workforce with the relevant skills and knowledge to enhance and sustain the sector.
Maintenance & Operations Engineering Technician
Maintenance & Operations Engineering Technicians covers 7 roles: Electrical Technicians; Mechanical Technicians; Control & Instrumentation Technicians; Wind Turbine Technicians Electrical System and Process Control Technicians; Electromechanical Technicians and Plant Operations Technicians.
Engineering Technician
Engineering Technicians take responsibility for the quality and accuracy of the work they undertake within the limits of their personal authority.
Metal Fabricator
This occupation is found in the advanced manufacturing engineering and engineering construction sectors.
Manufacturing & Food Manufacturing
Food and Drink Process Operator
Food and Drink Process Operators work in one of the largest, most dynamic and fastest growing sectors of industry.
Packhouse Line Leader
The Packhouse Line Leader is a key supervisory role, helping the company operate efficiently.
Furniture Manufacturer
Furniture Manufacturers must be dexterous, have a good work ethic and able to demonstrate their ability to work individually and as part of a team.
Lean Manufacturing Operative
A Lean Manufacturing Operative will be expected to carry out their work safely and meet the exacting quality standards demanded in a fast paced and efficient processing environment and develop into a multi-skilled operator through process ownership.
Prosthetic and Orthotic Technician
Prosthetic and Orthotic Technicians use the specification/ prescription provided to make devices that aid movement, correct deformity and relieve discomfort for adults and children.
Food and Drink Technical Operator
This occupation is found in the food and drink manufacturing sector.
Companies are in the main large. They may produce one type of food and drink product or a range of products. Products may include biscuits, cakes, confectionary, fresh fruit, ready-to-eat and ready-to cook food, sandwiches, salads, soft drinks, and wraps.
Transport and Logistics
Port Operative
Port Operatives have key roles in enabling businesses to deliver on time and safely.
Supply Chain Warehouse Operative
Warehouse Operatives work in a variety of warehouse environments.
Supply Chain Operator
This is an entry-level apprenticeship which provides the foundation knowledge skills & experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry.
Digital Skills
Business & Management Bootcamp
ILM Leadership and Management Skills Bootcamp
This course is ideal for aspiring leaders, managers, and professionals eager to advance their careers and make a significant impact in their organisations.
Leadership and Management Skills Bootcamp
Our 16-week programme aims to arm participants with the indispensable knowledge, skills, and competencies vital for excelling in leadership and management roles.
Engineering Bootcamp
For Apprentices
We offer apprenticeships in:
Business Skills
Business & Management
Education, Children & Young People
Engineering
Manufacturing & Food Manufacturing
Transport and Logistics
Digital Skills
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Lead Practitioner in Adult Care
Lead Practitioner in Adult Care
Health Care & Health Science
The Lead Practitioner in Adult Care will guide and inspire team members to make positive differences to someone’s life when they are faced with physical, practical, social, emotional, psychological or intellectual challenges. They will have achieved a level of self-development to be recognised as a lead practitioner within the care team, contributing to, promoting and sustaining a values-based culture at an operational level. A Lead Practitioner has a greater depth of knowledge and expertise of particular conditions being experienced by the user of services. They will have specialist skills and knowledge in their area of responsibilities which will allow them to lead in areas such as care needs assessment, occupational therapy, physiotherapy, rehabilitation and enablement, telecare and assistive technology. They will be a coach and mentor to others and will have a role in assessing performance and quality of care delivery. Lead Practitioners in Adult Care may work in residential or nursing homes, domiciliary care, day centres, a person’s own home or some clinical healthcare settings. As well as covering Lead Practitioners in Adult Care this standard also covers Lead Personal Assistants who can work at this senior level but they may only work directly for one individual who needs support and/or care services, usually within their own home.
Care – is caring consistently and enough about individuals to make a positive difference to their lives
Compassion – is delivering care and support with kindness, consideration, dignity, empathy and respect
Courage – is doing the right thing for people and speaking up if the individual they support is at risk
Communication – good communication is central to successful caring relationships and effective team working
Competence – is applying knowledge and skills to provide high quality care and support
Commitment – to improving the experience of people who need care and support ensuring it is person centred
Examples of job roles include Dementia Lead, Re-ablement Worker, Physiotherapy Assistant, Occupational Therapy Assistant, Public Health Associate Worker, Keeping in Contact Worker, Community Care/Support Officer, Social Care Assessor, Care Assessment Officer, Social Services Officer, Brokerage Worker, Rehabilitation and Reablement Assistant, Independence Support Assistant, Reablement Support Workers/Officer, Telecare Assistant and Assistive Technology Co-ordinator/Officer.
Knowledge
What the Lead Practitioner on completion must know and understand:
Tasks and responsibilities
Statutory frameworks, standards, guidance and Codes of Practice which underpin practice in relation to the safe delivery of services
Theories underpinning own practice and competence relevant to the job role
Principles of assessment and outcome based practice
Principles of risk management
Dignity and human rights
How to contribute to, promote and maintain a culture which ensures dignity is at the centre of practice
Communication
Effective communication and solutions to overcoming barriers
Legal and ethical frameworks in relation to confidentiality and sharing information
Range of technologies to enhance communication
Safeguarding
Legislation, national and local solutions for the safeguarding of adults and children including reporting requirements
Health and wellbeing
Models of monitoring, reporting and responding to changes in health and wellbeing
Range of holistic solutions to promote and maintain health and wellbeing using person centred approaches
Importance of effective partnerships, inter-agency, joint and integrated working
Professional development
Goals and aspirations that support own professional development and how to access available opportunities
Skills
What the Lead Practitioner on completion must be able to do:
Tasks and responsibilities
Apply professional judgement, standards and codes of practice relevant to the role
Develop and sustain professional relationships with others
Identify and access specialist help required to carry out role
Lead the specialist assessment of social, physical, emotional and spiritual needs of individuals with cognitive, sensory and physical impairments
Mentor colleagues to encourage individuals to actively participate in the way their care and support is delivered
Contribute to the implementation of processes to implement and review support plans
Provide leadership and mentoring to others for whom they are responsible
Apply risk management policies
Contribute to the quality assurance of the service provided
Dignity and human rights
Implement a culture that actively promotes dignity and respects diversity and inclusion
Model high levels of empathy, understanding and compassion
Communication
Model effective communication skills
Identify and address barriers to communication using appropriate resources
Apply organisational processes to record, maintain, store and share information
Provide meaningful information to support people to make informed choices
Safeguarding
Apply and support others to adhere to safeguarding procedures
Work in partnership with external agencies to respond to safeguarding concerns
Health and wellbeing
Apply person centred approaches to promote health and wellbeing
Collaborate with external partners to achieve best outcomes in health and wellbeing
Professional development
Evaluate own practice and access identified development opportunities
Evaluate the effectiveness of own leadership, mentoring and supervision skills and take steps to enhance performance
Value individuals to develop effective teams in order to achieve best outcomes
Contribute to the development of an effective learning culture
Lead robust, values-based recruitment and selection processes
Contribute to the induction process by developing the knowledge of individuals within their role
Lead and support others in professional development through personal development plans, supervision, reflective practice, research, evidence based practice and access to learning and development opportunities
Qualifications
Level 4 Diploma in Adult Care.
Apprentices without Level 2 English and maths will need to achieve this level prior to completion of their Apprenticeship.
For those with an education, health and care plan or a legacy statement the apprenticeships English and maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.
Duration: 18 months
*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions
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Our Partners
We are proud to support and work with a wide range of employers across the UK.
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