Terms & Conditions of Business
Upon agreement of course provision and delivery date(s) being confirmed, the client's confirmed booking will be honoured by Springfield Training Ltd subject to the following conditions:
Terms of business - Purchase Orders
Where the client's business or organisation has a formal system of purchase ordering in place, clients are respectfully requested to ensure that Springfield Training Limited is supplied with a purchase order number and named client contact person to deal with in connection with the account, in advance of training delivery.
Terms of business - Payment (general)
Payment for training courses delivered by Springfield Training Limited is requested not later than 30 days from the date of delivery (this will also be the date of the invoice) Invoices can be issued to clients either electronically or hard copy, or both, based upon the clients preference being explicitly communicated to Springfield Training Limited
Springfield Training Limited respectfully prefers payment to be made electronically by Bank Transfer, but will also accept payment in the form of cheques, and this information plus details of our business bank account is specified within our invoices.
If, for whatever reason, our terms and conditions of payment are dissimilar to the client's terms and conditions, this must be explicitly communicated in advance of training delivery to Mr Noel Johnson, Managing Director.
Terms of business - Payment (Short, one day accredited courses)
Payment for these courses falls due in advance of the course delivery date as the payment secures the booking.
Terms of business - Payment (Nationally Accredited Qualifications)
Payment for these courses falls due within 30 days after commencement of the course and will be invoiced on the first session date of the programme.
Transfer, postponement or reallocation of Course Date(s)
Springfield Training Limited understands and acknowledges that clients may sometimes have to adjust plans for training delivery dates in line with the exigencies of the client's business, organisation and people, requiring a postponement of a confirmed course date to a later date.
In this case, clients are respectfully requested to contact Springfield Training Limited as early as is possible and practicable to facilitate an effective reallocation of course delivery dates.
All date transfers will incur a charge of 33% of the agreed and confirmed course value which will be invoiced as an administration charge but deducted from the delivery invoice related to the reallocated course date. If however, the reallocated course date is in turn cancelled, the administration charge will be retained by Springfield Training Limited plus cancellation charges in line with our cancellation policy below.
All disbursements* which have been paid in good faith by Springfield Training Limited in connection with a postponed course will be required to be repaid unless they can be reasonably recovered, reimbursed or transferred.
* Disbursements may include (but not limited to - and of course, only where they apply) Awarding Organisation registration & certification fees, travel booking fees, warrants, tickets and hotel accommodation.
Cancellation of confirmed bookings will be subject to the following:
All cancellations of a confirmed booking by the client will incur a £50.00 cancellation charge per course date, as the date(s) offered to and agreed by the client and Springfield Training Limited will have been blocked out as unavailable to other clients.
If the client gives less than 5 working days notice of cancellation - The client will be charged 50% of the course fee.
If the client gives less than 24 hours notice of cancellation - The client will be charged 100% of the course fee.
All disbursements* which have been paid in good faith by Springfield Training Limited in connection with a cancelled course will be required to be repaid by the client unless they can be reasonably recovered or reimbursed.
If, in exceptional circumstances, Springfield Training Limited has to cancel, postpone or reallocate a course date, (for example due to trainer sickness) then any client monies received will be immediately returned to the client. The Managing Director may also, at his discretion, discuss and agree a fee discount with the client as some measure of recompense to the client for any inconvenience caused.
© Springfield Training Limited 2020