Our Partners
We are proud to support and work with a wide range of employers across the UK.
Business Skills
Online Courses and Modules in Business Skills
Anti Harassment and Bullying
This course covers the commitments that should be laid out in your company's anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.
Conflict Resolution in the Workplace
This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
Customer Service
This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation
Data Protection in the Workplace
If you or your organisation handles personal information about individuals you have a number of legal obligations to protect that information. Training should be a vital part of any company's data protection policy. This course covers in detail: The benefits of good data protection, the rights of individuals in respect of their data, the data protection act, the issues that can arise from sharing data and the basic steps so you can start creating a data protection policy.
Disciplinary Procedures
This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.
Effective Delegation
This course will start with the essentials - defining exactly what we mean by delegation and why it's so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more...
Equality, Diversity and Discrimination
In this course we're going to be discussing two topics, 'equality' and diversity' and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.
Facebook for Business
Facebook is the world's largest social network. With over a billion users it's very likely that a proportion of your target customer audience will have a Facebook account. This course will look in detail at the use of Facebook as part of your marketing activity.
Leadership Skills
A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.
LinkedIn for Business
LinkedIn is a very valuable tool to find the key decision makers within certain companies. It's used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business.
Negotiation
This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.
Presentation Skills
Giving a successful presentation can be one of the hardest parts of many people's jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.
Project Management
This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.
Search Engine Optimisation for Business
This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we'll explore search engine optimisation 'SEO' and how you can use this to drive traffic to your website.
Social Media for Business
All about how to get the best out of social media in a business. Looking at business strategy, business development and the practicalities of employing people and agencies to support your social media activity.
Stress Management
Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it's a problem, some of the causes of stress and some ways to minimise the risk of stress.
Time Management
More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively - whether in your ordinary day or when deadlines loom and the pressure is building.
Twitter for Business
Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.
Alcohol Personal License Holder
This course starts with an overview of UK alcohol licensing laws and the importance of promoting the four key licensing objectives.
The three main types of licence are covered, including applications, conditions, representations, and reviews.
Anti-Bribery and Corruption
This course examines some of the reasons why bribery and corruption occur as well as providing an overview of how common these practices are believed to be, before discussing how normal business activities, such as gifts, hospitality, sponsorship and donations, can be manipulated to become bribes.
Anti-Money Laundering
The course discusses a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism. You'll learn about some of the 'red flags' which could indicate illegal activity, and the connections between money-laundering and certain financial institutions.
Cyber Security
This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.
Developing Good Employee Relations
Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn't have to take a lot of time.
Developing-Teamwork
This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it.
Introducing GDPR
The General Data Protection Regulation (GDPR) is designed to strengthen and unify the principles of data protection for all individuals within the European Union and the European Economic Area.
Introduction to Emotional Intelligence
This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence.
Licensed Premises Staff Training
This course starts with an overview of UK alcohol licensing laws and the importance of the four key licensing objectives.
Managing Meetings
The course starts with some basic definitions and statistics that outline how important running meetings effectively can be.
Managing Sickness and Absence
Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale.
Objective Setting
This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.
Sales Skills
The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term.
Sexual Harassment in the Workplace
Sexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however it should not be happening and all workers are protected by law from sexual harassment.
Stress Management
The Health and Safety Executive states that ‘work related stress develops because a person is unable to cope with the demands being placed on them’. This can come from any aspect of their life but it often comes from demands placed on them at work.
The Principles of Performance Management
In any organisation, the traditional model of strict command and control wastes a significant amount of time and money.
Supervising Mental Health at Work
This course will look at supervising stress and mental health at work and show you how to create a good mental health culture in your workplace.
Business & Management
Business Administrator
Business Administrators possess a number of highly transferable set of skills, knowledge and behaviours that can be applied to a number of sectors.
Customer Services Specialist
A Customer Service Specialists main role is to provide professional customer support within all sectors and organisations.
Operations / Departmental Manager
An Operations/Departmental Manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives.
Customer Service Practitioner
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Team Leader / Supervisor
A team leader / supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.
Procurement and Supply Assistant
This occupation is found in all organisations where goods and/or services need to be sourced and purchased in line with national or international procurement laws, or internal governance processes.
Improvement Leader
Improvement Leaders are responsible for developing improvement strategy, providing leadership in improvement for the business and for coaching and supporting Improvement Specialists in advanced analysis.
Education, Children & Young People
Early Years Educator
Early Years Educators, are highly trained professionals who play a vital role in the development and learning of young children.
Children, Young People and Families Practitioner
As a practitioner you will be working with children, young people and families, including carers, to achieve positive and sustainable change in their lives.
Children, Young People and Families Manager
As a Children, Young People and Family Manager you will ensure direction, alignment and commitment within your own practice, your team(s), your organisation and across partnerships to help children, young people and families aspire to do their best and achieve sustainable change.
Learning and Skills Teacher
The Learning and Skills Teacher (LST) is ‘dual-professional’, having first achieved competence in a vocational or subject specialism and then subsequently trained as a teacher.
Teaching Assistant
Teaching Assistants work in Primary, Special and Secondary education across all age ranges encompassing special educational needs and emotional vulnerabilities.
Early Years Practitioner
This occupation is found in a range of private and public settings including; full day care, children’s centres, pre-schools, reception classes, playgroups, nursery schools, home based provision, hospitals, social care settings, out of school environments and local authority provision to deliver the Early Years Foundation Stage (EYFS) requirements set by government for the learning, development and care of children from birth to 5 in both indoor and outdoor environments.
Engineering
Engineering Operative
Engineering Operatives are predominantly involved in engineering operations which are key to the success of the Manufacturing and Engineering sector, allowing employers to grow their business while developing a workforce with the relevant skills and knowledge to enhance and sustain the sector.
Maintenance & Operations Engineering Technician
Maintenance & Operations Engineering Technicians covers 7 roles: Electrical Technicians; Mechanical Technicians; Control & Instrumentation Technicians; Wind Turbine Technicians Electrical System and Process Control Technicians; Electromechanical Technicians and Plant Operations Technicians.
Engineering Technician
Engineering Technicians take responsibility for the quality and accuracy of the work they undertake within the limits of their personal authority.
Metal Fabricator
This occupation is found in the advanced manufacturing engineering and engineering construction sectors.
Manufacturing & Food Manufacturing
Food and Drink Process Operator
Food and Drink Process Operators work in one of the largest, most dynamic and fastest growing sectors of industry.
Packhouse Line Leader
The Packhouse Line Leader is a key supervisory role, helping the company operate efficiently.
Furniture Manufacturer
Furniture Manufacturers must be dexterous, have a good work ethic and able to demonstrate their ability to work individually and as part of a team.
Lean Manufacturing Operative
A Lean Manufacturing Operative will be expected to carry out their work safely and meet the exacting quality standards demanded in a fast paced and efficient processing environment and develop into a multi-skilled operator through process ownership.
Prosthetic and Orthotic Technician
Prosthetic and Orthotic Technicians use the specification/ prescription provided to make devices that aid movement, correct deformity and relieve discomfort for adults and children.
Food and Drink Technical Operator
This occupation is found in the food and drink manufacturing sector.
Companies are in the main large. They may produce one type of food and drink product or a range of products. Products may include biscuits, cakes, confectionary, fresh fruit, ready-to-eat and ready-to cook food, sandwiches, salads, soft drinks, and wraps.
Transport and Logistics
Port Operative
Port Operatives have key roles in enabling businesses to deliver on time and safely.
Supply Chain Warehouse Operative
Warehouse Operatives work in a variety of warehouse environments.
Supply Chain Operator
This is an entry-level apprenticeship which provides the foundation knowledge skills & experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry.
Digital Skills
Business & Management Bootcamp
ILM Leadership and Management Skills Bootcamp
This course is ideal for aspiring leaders, managers, and professionals eager to advance their careers and make a significant impact in their organisations.
Leadership and Management Skills Bootcamp
Our 16-week programme aims to arm participants with the indispensable knowledge, skills, and competencies vital for excelling in leadership and management roles.
Engineering Bootcamp
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Education, Children & Young People
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Transport and Logistics
Digital Skills
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Prosthetic and Orthotic Technician
Prosthetic and Orthotic Technician
Manufacturing & Food Manufacturing
This occupation is found in the NHS or independent companies contracted to supply a service to the NHS, or companies that provide a private service direct to individuals. Some technicians work in a department based in a hospital environment or within a manufacturing unit away from a hospital base.
The broad purpose of the occupation is design and manufacture custom-made devices to meet the specification / prescription determined by the Prosthetist/ Orthotist.
In prosthetics this is an artificial limb (prostheses), in orthotics it can be a range of devices from diabetic footwear to spinal bracing (orthoses).
Prosthetic and Orthotic Technicians use the specification/ prescription provided to make devices that aid movement, correct deformity and relieve discomfort for adults and children. These devices are designed to replace, support or improve the functioning of a limb or the spine. They will have an understating of the clinical conditions that they may provide devices for, which can include scoliosis, polio, spina bifida, multiple sclerosis, stroke, rheumatoid arthritis, diabetes, musculoskeletal injury and cerebral palsy. Some patients who use the devices created may have congenital conditions such as being born with a limb missing or a limb or spine that has not formed fully; others may have lost a limb through trauma from being in an accident or during military service; and others may have lost a limb or part of limb due to disease as a result of their health condition, e.g. diabetes. Prosthetic and Orthotic Technicians are highly skilled individuals who will be able to work with many different types of materials and processes to manufacture the required devices using the appropriate materials and technologies. They work with a very high attention to detail and to very specific measurements, profiles and moulds as each device is bespoke to the patient, their conditions and functionality. As people’s conditions and requirements change over time and technologies improve or change, they may continue to support patients and adapt/upgrade devices where required. They may also be required to support and supervise junior members of staff, delegating tasks as appropriate.
In their daily work, an employee in this occupation interacts with patients and their families, the Prosthetist/Orthotist, suppliers and colleagues.
An employee in this occupation will be responsible for:
Planning the design and manufacturing of custom-made devices to meet the prescription and timescale and advising if there any issues which may cause difficulty in production of the device.
Providing advice on technical solutions to achieve the goals for the patient to the Prosthetist/Orthotist.
Constructing the device using appropriate materials, and where appropriate, using computer technology for the various stages of customised manufacture and fitting.
Carrying out finishing of custom-made devices.
Providing technical assistance with the fitting of custom-made devices.
Communicating effectively with healthcare professionals and service users.
Working directly with patients requiring mechanical repairs to their devices.
Carrying out repairs and modifications to custom-made devices.
Entry requirements
Individual employers will set selection criteria. This might include GCSEs, A levels, other relevant qualifications, relevant experience and/or an aptitude test.
Occupation duties
DUTY
KSBS
Duty 1 Plan the design and manufacturing of custom-made devices to meet the prescription and timescale, advising if there any issues which may cause difficulty in production of the device.
K1 K2 K5 K6 K7 K17
S1 S2 S5 S11
B2
Duty 2 Carry out finishing of custom made devices.
K5 K17
S1 S2 S3 S5
B2
Duty 3 Provide advice on technical solutions to achieve the goals for the patient to the Prosthetist and Orthotist.
K2 K5 K7 K9 K17
S1 S2 S3 S9 S10
B1 B2
Duty 4 Construct the devices using appropriate materials, and where appropriate using computer technology for the various stages of customised manufacture and fitting.
K2 K5 K6 K8 K17
S1 S11
B2
Duty 5 Document informed consent and maintain patient records.
K11 K12 K14 K15
S11 S15 S17 S18
Duty 6 Provide technical assistance with the fitting of custom made devices.
K1 K2 K5
S3 S9 S15
B2
Duty 7 Adapt communication when dealing with healthcare professionals and service users.
K8 K9 K12
S4 S9 S10 S14 S15
Duty 8 Work directly with patients requiring mechanical repairs to their devices, carrying out repairs and modifications to custom-made devices where needed.
K1 K7 K8 K9 K11
S2 S3 S4 S9 S12 S15
B1
Duty 9 Work within your scope of practice and as part of the team, supporting and supervising colleagues as required and escalating concerns to the current person
K4 K10 K11 K15 K16 K17 K19 K21
S4 S6 S14 S15 S20 S21
B1 B2 B3
Duty 10 Maintain governance and safety measures in the workplace, e.g., risk assessments, safeguarding.
K3 K4 K7 K12 K13 K14 K15 K17
S2 S4 S6 S7 S8 S11 S12 S13 S15 S16 S17 S18 S19
B2 B3
Duty 11 Use and maintain machinery identify problems and report defects.
K3 K4
S7 S8 S11 S19
Duty 12 Take responsibility for personal development and commit to lifelong learning.
K16 K18 K19 K20
KSBs
Knowledge
K1: The basic structure and function of the human body and function of the musculoskeletal system relevant to prosthetics and orthotics and required for the role. There will also be an understanding of the main conditions that lead to the use of prosthetic or orthotic devices such as Diabetes, Multiple Sclerosis and Cerebral Palsy. In particular features of conditions such as neuropathy and phantom limb pain which may directly affect the wearing of devices.
K2: The structure and properties of materials and their appropriate application to prosthetic or orthotic hardware and clinical practice; a range of modelling techniques; how to measure and adjust a model.
K3: How manufacturing machinery and equipment works and how to maintain it to a high standard at all times, when and where to report faults; quality control and how it applies in prosthetic or orthotic design and delivery.
K4: Record the relevant manufacturing details in line with department/company’s policies; your responsibilities and duties; the limits of your competence and authority and why it is important to work in ways agreed by your employer.
K5: The patient, measurement, material and component information required to manufacture the device that has been requested.
K6: Computer aided design technology relevant to the manufacturing of related devices.
K7: Equality, diversity and inclusion legislation; how to treat people with dignity and respect; understanding how disability affects and influences prosthetic and orthotic management; the requirement to adapt practice to meet the needs of individuals dealing with emotional needs due to a range of circumstances and experiences.
K8: Recognise how communication affects engagement of an individual and to be able to apply a range of communication techniques; taking into account an individual’s emotional state, age, capacity, learning and physical ability, culture, ethnicity and religious beliefs.
K9: Ways to assist the communication requirements of individuals; including recognising the need to use interpersonal skills to encourage the active participation of individuals.
K10: The limits of own prosthetic or orthotic technical practice and when to seek advice.
K11: Informed consent and how to secure it across the age range and in line with cognitive ability; the importance of providing individuals with information that allows them to make informed decisions and safely manage their condition and supplied devices.
K12: How duty of care, medical ethics, safeguarding of adults and children apply to own practice.
K13: Health and safety legislation, policies and procedures; ways to assess risks that ensures safety and security of the prescribed device.
K14: How to maintain confidentiality and apply the principles of information governance.
K15: The importance of managing records and data in accordance with legislation, protocols local procedures and best practice.
K16: The need to participate in training, supervision and mentoring.
K17: Quality guidelines and device design principles that apply to individual devices; incident reporting and escalation.
K18: The need to keep skills and knowledge up to date and the importance of career-long learning; the value of reflection on practice and the need to record the outcome of such reflections
K19: Models and theories of support and supervision and how to safely delegate in line with legal and professional guidelines.
K20: The consequences of own actions, attitudes and behaviour
K21: How to assess and reflect upon own capabilities and limitations
Skills
S1: Manufacture the prescribed device using manual and computer aided technologies and correct materials to agreed timescales.
S2: Ensure the devise is fit for use and purpose and complies with the manufacturer/department/company quality assurance and legal requirements.
S3: Test that the device is working correctly and modify if required.
S4: Support patient/carer to maintain the device and check for breakages and faults.
S5: Check that the completed device meets the prescription provided.
S6: Act within the limits of own competence and authority.
S7: Use and maintain manufacturing machinery to carry out duties.
S8: Identify problems with the manufacturing machinery and report any defects.
S9: Provide on-going support to prosthetists and orthotists and in some instances patients\ carers.
S10: Apply a range of communication interventions and interpersonal skills to support individuals receiving prosthetic or orthotic care.
S11: Utilise IT systems to read and record information, and where appropriate using IT systems as part of the manufacturing process.
S12: Work safely and within competency level.
S13: Undertake risk assessments using a range of techniques
S14: Work collaboratively in partnership with other team members, individuals and carers.
S15: Obtain informed consent for prosthetic or orthotic care within your scope of practice.
S16: Safeguard individuals, including vulnerable adults and children.
S17: Safeguard confidential information relating to individuals at all times.
S18: Maintain records that are fit for purpose that comply with employer’s protocols and process them accordingly.
S19: Comply with local and national standards regarding reporting of medical device failures and incidents.
S20: Work as part of a team, seek help and guidance when you are not sure, escalate concerns in a timely manner to the correct person.
S21: Support or supervise colleagues as required, delegating well- defined tasks appropriately.
Behaviours
B1: Be respectful of others their beliefs, culture, needs, values and privacy.
B2: Takes ownership of work.
B3: Puts safety first for themselves and others.
Qualifications
English & Maths
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.
Duration: 18 months
*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions
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We are proud to support and work with a wide range of employers across the UK.
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