Apprentice Achievements

Business Administrator

Business & Management

Business Administrators possess a number of highly transferable set of skills, knowledge and behaviours that can be applied to a number of sectors. These include, large and small businesses in both private and charitable sectors. The role typically involves working independently as well as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators will develop key skills and behaviours to support their own progression towards higher management responsibilities.

The main responsibilities for this role are to support and engage with the different parts of the company and to confidently interact with both internal and external customers. Focusing on adding value, this role contributes to the efficient running of the company through support of functional areas, working across teams and the ability to swiftly resolve issues. Flexibility and responsiveness allow an Apprentice to develop a wide range of valuable skills.

Role Expectations:

  • To work efficiently with integrity
  • Have a positive attitude
  • Strong written and verbal communication
  • To be proactive
  • Ability to prioritise
  • Strong time management
  • Ability to problem solve and make decisions

Skills: What you Will Learn

IT -

  • Use multiple IT packages such as MS Office
  • Letter / Email writing
  • Create proposals
  • Perform financial processes
  • Record and analyse data

Record and Document Production -

  • Produce accurate records and documents
  • Make recommendations for improvements
  • Draft correspondence
  • Write reports
  • Maintain records and files
  • Handle confidential information

Decision Making -

  • Exercise proactivity
  • Make effective decisions
  • Ability to deal with challenges
  • Seek advice when appropriate

Interpersonal Skills -

  • Build and maintain positive relationships
  • Challenge and influence appropriately
  • Become a role model to peers and team members

Communications -

  • Demonstrate good verbal and written communication
  • Use social media solutions appropriately
  • Answer queries both inside and outside the company appropriately

Quality -

  • Complete task to a high standard
  • Review process make suggestions on improvement
  • Administrative best-practice
  • Problem solving

Planning and Organisation -

  • Ability to complete tasks, priorities work and meet deadlines
  • Positively manage colleagues expectations
  • Manage resources
  • Organise meetings and events
  • Minute taking
  • Create action logs
  • Logistics including travel and accommodation

Project Management -

  • Use relevant PM principles to scope, plan, monitor and report
  • Undertake and lead projects when required

Knowledge: What you Will Learn

The Organisation -

  • Understand the company's purpose, activites, aims, value, vision, resources
  • How political and economics affects the company

Value of Skills -

  • Understand how your role and work benefits the company
  • Know where you fit within the team

Stakeholders -

  • Knowledge of managing stakeholders and their differing relationships
  • Liaise with internal and external customers/clients and suppliers
  • Engages and maintains relationships with suppliers and partner organisations

Relevant Regulation -

  • Understand laws and regulations that apply to your role
  • Adhere to data protection, health and safety compliance
  • Support company regulations

Policies -

  • Understand the company's internal policies and key business policies

Business Fundamentals -

  • Understand applicable business principles including managing change, business finances and project management

Processes -

  • Understand company processes
  • Review processes and make suggestions for improvements

External Environment Factors -

  • Understand relevant external factors such as market forces, policies and regulation etc

Behaviours: What is Expected

Professionalism -

  • Behave in a professional manner, including:
    • Personal presentation
    • Respect
    • Respecting and encouraging diversity
    • Punctuality
    • Positive attitude towards colleagues, customers and stakeholders
  • Adhere to company's code of conduct for professional use of social media
  • Contribute to team cohesion

Personal Qualities -

  • Conducting self with integrity, reliability, self-motivation and proactive
  • Motivate others where responsibility is shared

Managing Performance -

  • Taking responsibility of own work, and accepting feedback in a positive manner
  • Taking responsibility for own self development
  • Ability to ask questions where appropriate
  • Keep line manager up-to-date on completed tasks
  • Perform through self assessments and comply with company procedures

Adaptability -

  • Ability to accept, deal and change priorities relating to both individual work and team projects

Responsibility -

  • Take responsibility for team performance and quality of projects delivered
  • Show a clear interest in successfully completing customer/client requests
  • Take initiative to develop own and others skills and behaviours

Level: Level 3

Qualifications Required: Level 2 in English and Maths. Where a learner has not already done so, they must do so before taking the end-point assessment.

Career Progression: Gateway to further career opportunities, such as management or senior support roles. 

Duration: 12-18 months

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