Our Partners
We are proud to support and work with a wide range of employers across the UK.
Business Skills
Online Courses and Modules in Business Skills
Anti Harassment and Bullying
This course covers the commitments that should be laid out in your company's anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.
Conflict Resolution in the Workplace
This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
Customer Service
This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation
Data Protection in the Workplace
If you or your organisation handles personal information about individuals you have a number of legal obligations to protect that information. Training should be a vital part of any company's data protection policy. This course covers in detail: The benefits of good data protection, the rights of individuals in respect of their data, the data protection act, the issues that can arise from sharing data and the basic steps so you can start creating a data protection policy.
Disciplinary Procedures
This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.
Effective Delegation
This course will start with the essentials - defining exactly what we mean by delegation and why it's so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more...
Equality, Diversity and Discrimination
In this course we're going to be discussing two topics, 'equality' and diversity' and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.
Facebook for Business
Facebook is the world's largest social network. With over a billion users it's very likely that a proportion of your target customer audience will have a Facebook account. This course will look in detail at the use of Facebook as part of your marketing activity.
Leadership Skills
A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.
LinkedIn for Business
LinkedIn is a very valuable tool to find the key decision makers within certain companies. It's used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business.
Negotiation
This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.
Presentation Skills
Giving a successful presentation can be one of the hardest parts of many people's jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.
Project Management
This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.
Search Engine Optimisation for Business
This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we'll explore search engine optimisation 'SEO' and how you can use this to drive traffic to your website.
Social Media for Business
All about how to get the best out of social media in a business. Looking at business strategy, business development and the practicalities of employing people and agencies to support your social media activity.
Stress Management
Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it's a problem, some of the causes of stress and some ways to minimise the risk of stress.
Time Management
More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively - whether in your ordinary day or when deadlines loom and the pressure is building.
Twitter for Business
Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.
Alcohol Personal License Holder
This course starts with an overview of UK alcohol licensing laws and the importance of promoting the four key licensing objectives.
The three main types of licence are covered, including applications, conditions, representations, and reviews.
Anti-Bribery and Corruption
This course examines some of the reasons why bribery and corruption occur as well as providing an overview of how common these practices are believed to be, before discussing how normal business activities, such as gifts, hospitality, sponsorship and donations, can be manipulated to become bribes.
Anti-Money Laundering
The course discusses a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism. You'll learn about some of the 'red flags' which could indicate illegal activity, and the connections between money-laundering and certain financial institutions.
Cyber Security
This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.
Developing Good Employee Relations
Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn't have to take a lot of time.
Developing-Teamwork
This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it.
Introducing GDPR
The General Data Protection Regulation (GDPR) is designed to strengthen and unify the principles of data protection for all individuals within the European Union and the European Economic Area.
Introduction to Emotional Intelligence
This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence.
Licensed Premises Staff Training
This course starts with an overview of UK alcohol licensing laws and the importance of the four key licensing objectives.
Managing Meetings
The course starts with some basic definitions and statistics that outline how important running meetings effectively can be.
Managing Sickness and Absence
Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale.
Objective Setting
This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.
Sales Skills
The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term.
Sexual Harassment in the Workplace
Sexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however it should not be happening and all workers are protected by law from sexual harassment.
Stress Management
The Health and Safety Executive states that ‘work related stress develops because a person is unable to cope with the demands being placed on them’. This can come from any aspect of their life but it often comes from demands placed on them at work.
The Principles of Performance Management
In any organisation, the traditional model of strict command and control wastes a significant amount of time and money.
Supervising Mental Health at Work
This course will look at supervising stress and mental health at work and show you how to create a good mental health culture in your workplace.
Business & Management
Business Administrator
Business Administrators possess a number of highly transferable set of skills, knowledge and behaviours that can be applied to a number of sectors.
Customer Services Specialist
A Customer Service Specialists main role is to provide professional customer support within all sectors and organisations.
Operations / Departmental Manager
An Operations/Departmental Manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives.
Customer Service Practitioner
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Team Leader / Supervisor
A team leader / supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.
Procurement and Supply Assistant
This occupation is found in all organisations where goods and/or services need to be sourced and purchased in line with national or international procurement laws, or internal governance processes.
Improvement Leader
Improvement Leaders are responsible for developing improvement strategy, providing leadership in improvement for the business and for coaching and supporting Improvement Specialists in advanced analysis.
Education, Children & Young People
Early Years Educator
Early Years Educators, are highly trained professionals who play a vital role in the development and learning of young children.
Children, Young People and Families Practitioner
As a practitioner you will be working with children, young people and families, including carers, to achieve positive and sustainable change in their lives.
Children, Young People and Families Manager
As a Children, Young People and Family Manager you will ensure direction, alignment and commitment within your own practice, your team(s), your organisation and across partnerships to help children, young people and families aspire to do their best and achieve sustainable change.
Learning and Skills Teacher
The Learning and Skills Teacher (LST) is ‘dual-professional’, having first achieved competence in a vocational or subject specialism and then subsequently trained as a teacher.
Teaching Assistant
Teaching Assistants work in Primary, Special and Secondary education across all age ranges encompassing special educational needs and emotional vulnerabilities.
Early Years Practitioner
This occupation is found in a range of private and public settings including; full day care, children’s centres, pre-schools, reception classes, playgroups, nursery schools, home based provision, hospitals, social care settings, out of school environments and local authority provision to deliver the Early Years Foundation Stage (EYFS) requirements set by government for the learning, development and care of children from birth to 5 in both indoor and outdoor environments.
Engineering
Engineering Operative
Engineering Operatives are predominantly involved in engineering operations which are key to the success of the Manufacturing and Engineering sector, allowing employers to grow their business while developing a workforce with the relevant skills and knowledge to enhance and sustain the sector.
Maintenance & Operations Engineering Technician
Maintenance & Operations Engineering Technicians covers 7 roles: Electrical Technicians; Mechanical Technicians; Control & Instrumentation Technicians; Wind Turbine Technicians Electrical System and Process Control Technicians; Electromechanical Technicians and Plant Operations Technicians.
Engineering Technician
Engineering Technicians take responsibility for the quality and accuracy of the work they undertake within the limits of their personal authority.
Metal Fabricator
This occupation is found in the advanced manufacturing engineering and engineering construction sectors.
Manufacturing & Food Manufacturing
Food and Drink Process Operator
Food and Drink Process Operators work in one of the largest, most dynamic and fastest growing sectors of industry.
Packhouse Line Leader
The Packhouse Line Leader is a key supervisory role, helping the company operate efficiently.
Furniture Manufacturer
Furniture Manufacturers must be dexterous, have a good work ethic and able to demonstrate their ability to work individually and as part of a team.
Lean Manufacturing Operative
A Lean Manufacturing Operative will be expected to carry out their work safely and meet the exacting quality standards demanded in a fast paced and efficient processing environment and develop into a multi-skilled operator through process ownership.
Prosthetic and Orthotic Technician
Prosthetic and Orthotic Technicians use the specification/ prescription provided to make devices that aid movement, correct deformity and relieve discomfort for adults and children.
Food and Drink Technical Operator
This occupation is found in the food and drink manufacturing sector.
Companies are in the main large. They may produce one type of food and drink product or a range of products. Products may include biscuits, cakes, confectionary, fresh fruit, ready-to-eat and ready-to cook food, sandwiches, salads, soft drinks, and wraps.
Transport and Logistics
Port Operative
Port Operatives have key roles in enabling businesses to deliver on time and safely.
Supply Chain Warehouse Operative
Warehouse Operatives work in a variety of warehouse environments.
Supply Chain Operator
This is an entry-level apprenticeship which provides the foundation knowledge skills & experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry.
Digital Skills
Business & Management Bootcamp
ILM Leadership and Management Skills Bootcamp
This course is ideal for aspiring leaders, managers, and professionals eager to advance their careers and make a significant impact in their organisations.
Leadership and Management Skills Bootcamp
Our 16-week programme aims to arm participants with the indispensable knowledge, skills, and competencies vital for excelling in leadership and management roles.
Engineering Bootcamp
For Apprentices
We offer apprenticeships in:
Business Skills
Business & Management
Education, Children & Young People
Engineering
Manufacturing & Food Manufacturing
Transport and Logistics
Digital Skills
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Packhouse Line Leader
Packhouse Line Leader
Manufacturing & Food Manufacturing
As a result they offer exciting, varied and international careers. The industry provides unique opportunities for enthusiastic people to progress in a high tech and innovative environment, working in some of the country’s largest supply chains.
Food/plant packhouses collect and process (to varying levels) the fresh product and dispatch to the retailer or move other sites for further processing. They provide a fast paced, customer responsive environment ensuring staff have a stimulating workplace learning a variety of technical, problem solving and supervisory skills.
The Packhouse Line Leader is a key supervisory role, helping the company operate efficiently. Line leaders are responsible for a variety of perishable products such as vegetables, fruit, cut flowers and plants. In addition to this you will also be responsible for a team of people and work with machinery and IT systems to achieve systems to achieve production targets under various time, quality, food safety and customer pressures.
Successful completion of this apprenticeship will see you become a competent Packhouse Line Leader with a strong set of supervisory skills and a solid knowledge of food/plant production line requirements, which will form a strong basis for future progression in your career. Agricultural and horticultural packhouses will handle a variety of fresh fruit, vegetables, cut flowers and live plants. These products will vary in condition (i.e. unprocessed, washed, cut, packaged, potted etc) but all will have a limited shelf life and very specific storage conditions to maintain product quality and food safety where applicable. The handling and movement of these perishable items requires specialised management to maintain profitability and minimises loses.
Behaviours
Strong work ethic
Have a strong work ethic including pride in work, attention to detail, integrity, honesty, time management, loyalty and respect for others
Positive attitude, motivated, dependable, ethical, inclusive, responsible, flexible and reliable.
A willingness to learn and contribute to their own continuing professional development
Ability to take responsibility and be accountable for their own actions
Adaptability
Able to adapt to change in conditions, technologies, situations and working environments
Willingness to accept changing priorities and work patterns when new jobs need to be done, or requirements change
Effective communicator
A clear and effective communicator
Able to give/receive information and instruction accurately and in a timely and positive manner
Team working
Work and contribute effectively to the team and wider business
Ability to use own initiative and lead by example
Work proactively with internal and external people to achieve positive outcomes
Safety awareness
Embrace a safety culture and apply proactively for self, colleagues and visitors
Knowledge
Knowledge specific to this role includes:
Safe working practices, policies and codes of practice in relation to current health and safety legislation (including manual handling), job role and workplace including emergency plans
Effective team leader techniques including time management, personal/team development and problem resolution
Use of production targets, supervisory techniques and IT to raise efficiency and productivity within the packhouse
Planning workloads, staff and resources in response to seasonality differences/order requirements
How to prepare, use and maintain equipment in a safe efficient and effective condition
Maintenance of hygiene standards relating to product/food storage and packing
Customer quality standards/specifications/audit process
Importance of the key stages within relevant product supply chains
Product requirements to maintain quality and minimise losses
Importance of the systems and of record keeping/storage requirements used within the organisation
Biosecurity measures when storing and handling fresh/live products such as fruit, vegetable, salads and plants
How to recognise products which are damaged or contaminated and the appropriate action to take
Input costs, cost of production and margins within the packhouse
Security of the facility
Impact of packhouse operation on the external environment
Skills
Overarching
Promote and maintain hygiene, health, safety (inc manual handling) and security for self, others and live/fresh products
Use IT to support your role
Manage accurate records within the packhouse environment
Establish, maintain and promote effective working relationships
Concise reporting on operational issues
Resolve problems effectively
Implement Hazard Analysis Critical Control Points (HACCP) plans
Planning
Plan production schedules for efficient line operation
Coordinate products and resources to meet customer demand, taking into account specific food safety/product quality requirements
Sorting, Grading and Packing
Supervise the identification, selection and preparation of fresh products such as fruit, vegetables, cut flowers and plants for sale/dispatch to achieve high quality and hygiene standards
Supervise packaging of product to agreed specifications within shelf life requirements
Supervise the operation to ensure line meets production targets and food safety requirements
Machinery operation
Ensure routine maintenance and checks are performed appropriately
Operate food processing/packing machinery and equipment safely and efficiently
Supervisory
Develop self and others to maximise individual/team performance
Respond appropriately to incidents and emergencies in the workplace
Physically demonstrate required tasks and review subsequent understanding and performance of individuals
Lead and motivate a team of operatives to achieve targets
Entry requirements
There are no previous qualifications required to start this apprenticeship, but prior production line experience will be useful. You must have the attitude and ability to develop the required skills and knowledge during the apprenticeship. This will usually be tested via an application and or interview process.
Progression On completion of the Level 3 Packhouse Line Leader, suitably able Line Leaders will have the opportunity to progress to managerial roles such as Packhouse Manager.
Level Level 3
Duration The duration of the apprenticeship is typically 18 months.
Qualifications Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the end point assessment.
Duration: 12-18 months
*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions
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Our Partners
We are proud to support and work with a wide range of employers across the UK.
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