Apprentice Achievements

Customer Service

Business Skills

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

But how is this done?

How do you ensure it’s consistent across your business?

What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Price: £35 (Excl VAT)

Duration: 75 minutes

*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions

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Our Partners

We are proud to support and work with a wide range of employers across the UK.

Axgro Foods
Florette
Hatzfield Care
Absolute Warehouse Services
BBF Limited
FDQ
AM Fresh
Action 4 Care
A-Triangle Care
Bassett Law
Aston Manor