We offer apprenticeships in:Business Administrator Early Years Educator Customer Services Specialist Engineering Operative Adult Care Worker Operations / Departmental Manager Food and Drink Process Operator General Welder Multipositional Welder Customer Service Practitioner Maintenance & Operations Engineering Technician Lead Adult Careworker Team Leader / Supervisor Food and Drink Maintenance Engineer
About Springfield Training
© Springfield Training 2019
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
But how is this done?
How do you ensure it’s consistent across your business?
What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Duration: 75 minutes
*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions